Anacom carried out a set of 22 inspections in 13 CTT postal distribution centres (CDP) and detected “deficiencies in postal distribution” in some of them, the regulator announced.
The Autoridade Nacional de Comunicações (Anacom) carried out a set of “22 inspection actions in 13 postal delivery centres” of CTT, between July 2021 and January 2022, “to verify the regularity of the postal distribution operation in these centres”.
According to the regulator, the centres of Chaves, Funchal, Loulé, Lousada, Machico, Ovar, Ponta do Sol, Ponte da Barca, Póvoa de Lanhoso, Póvoa de Varzim, Ribeira Grande, Rio Maior and Santarém were all inspected.
“In the actions carried out, it was found that there are deficiencies in the postal delivery provided by some postal distribution centres (CDP), namely in terms of routing deadlines, regularity and reliability of services, to the detriment of the interests of users of postal services covered by the postal distribution of those centres”, points out Anacom.
At issue “are significant delays in the forwarding of priority mail and regular mail, as well as the absence of postal distribution on certain routes on certain days, situations that last for quite long periods of time”.
In particular, “the CDPs of Loulé, Póvoa de Varzim and Santarém are highlighted, in which it was found that, over a long period of time, a proportion of well over 5.5% of the daily priority mail did not reach its destination until one day after having entered the CTT postal network, in disagreement with the values defined for the quality of service indicators relating to routing in priority mail and registered mail and measured on an annual basis”.
With regard to the CDP of Rio Maior and Santarém, Anacom adds, “it was found that, in the distribution period analysed, a significant part of the regular mail that enters these centres daily was not delivered to the recipient until three working days after being sent”.
It also highlights the situations detected in the CDPs of Funchal, Loulé, Ovar, Póvoa de Varzim and Santarém, “in which a set of postal items of priority mail, regular mail or both were randomly selected, and it was found that a very significant part of shipments did not reach their destination within the deadlines set in the routing pattern for the respective type of traffic“.
The regulator considers that these situations “contribute negatively to the fulfilment of the quality of service parameters and the performance objectives associated with the provision of the universal service set by Anacom”.
Correct deficiencies urgently
In this sense, “it is important to correct the deficiencies identified as urgently as possible, putting an end to delays in the distribution of mail that arrives daily at each of the distribution centres subject to inspection, with particular relevance to mail services with priority routing and, therefore, eliminating the inconveniences and difficulties posed to the populations that benefit from these services”.
The regulator notified CTT of the results of the inspections carried out, “requiring the availability of information on the measures implemented in the meantime or that the company proposes to implement with a view to correcting the situation and the respective timetable”.
In response, CTT informed Anacom that “they aim to promote measures that will improve the service provided in the areas covered by the CDPs”.
In Tavira were are experiencing long delays in mail delivery due to a shortage of postal workers, we have been told. Recent delivery of utility bills were very delayed and payment periods were already past the payment deadline. This is a new low in a service that so many people and businesses rely on. No one needs a fine for late payment or incur unnecessary reconnection costs for paying late due to the untimely delivery of the mail.
By Robert from Algarve on 15 Mar 2022, 00:42
This is not news to anyone who has dealt with CTT. It took 2 months for my box to arrive from Germany. I could have walked to Germany in that time.
By Nicole from Lisbon on 15 Mar 2022, 07:38
My pension document posted in Geneva, Switzerland on Dec 14 2021 did not arrive with me until March 14 2022.
I had 90 days to reply to retain my pension. Now it's been stopped as I am too late to return the form.
By Richard from Madeira on 15 Mar 2022, 15:28
Thank you for this work. It's important to make news on this. CTT might very well be one of the most deficit services in the country.
It's embarrassing having to deal with them.
By Marta from Porto on 16 Mar 2022, 08:55
This is 2022 and we are living in the digital age, not the 14th century, so why are people receiving utility bills through the post, or any mail for that matter? That is also not good for the environment, more trees being chopped down. Companies and consumers should be forced by law to use digital means for correspondence, it is more efficient and cheaper. I am astounded that people choose to live in the past, fear and fight modernity and greater efficiency.
CTT is not the worst culprit. How about the transporters that Amazon uses, such as GLS, DPD, SEUR, or DHL? Their drivers lie all the time so as not to have to deliver goods, claiming that your address is incorrect, and even lying that you were not at home when they came, even when you stayed in all day waiting.
By Billy Bissett from Porto on 16 Mar 2022, 10:15
This is a problem in the Algarve too, the postal system isn't fit for purpose. Internal mail is bad enough (except for bills, they always arrive), but mail from other countries is hardly ever delivered. GOK where it all ends up ????
By Susan Wells from UK on 16 Mar 2022, 10:43
More of a surprise is that there were only local deficiencies, like SEF , CTT is a moribund entity which needs ground up reform.
By Matthew from Other on 16 Mar 2022, 11:26
What a collosal surprise who would have thought it and don’t tell us the real story as with SEF whom was threatened regularly with being wound up ! Could the fraud in both Government owned “services” to use the term loosely be an inside job ?
By Christopher from Algarve on 16 Mar 2022, 12:01