According to Jornal de Notícias (JN), this new 112 system will cost 11.5 million euros with almost half of the amount guaranteed by the Recovery and Resilience Plan. The rest is financed by the next five years State Budgets, until 31 December 2027.
Currently, whenever someone calls 112 from a mobile phone, the system in place - Cell ID - only transmits the location of the nearest antenna, which may be kilometres away from the emergency site. Starting next year, the exchanges will receive the exact geographic location of the area from which the emergency call was made. This already happens with landlines.
This new feature will come in very useful in cases where someone has an emergency and doesn't know exactly where they are.
Portugal currently has 63 call centres. Four are level 1, for service, and the remaining 59 are for media dispatch.
According to the data collected by the newspaper from the Ministry of Internal Administration (MAI), the average call response time is six seconds.