Recently I have had dealings with a well known electrical goods supplier in the Mall in Tavira and my customer experience has been somewhat shaken by the complete lack of empathy and shocking customer service standards.Basically I was returning faulty goods and was directed to a surly disinterested individual who seemed intent on nullifying any attempt at recompense. I was asked to prove purchase by producing a bank printout and the following day the same individual questioned whether the goods were purchased in the store.When I asked to speak to the manager a lady appeared clutching a walktalkie who seemed intent on reproving a scene by John Cleese in Fawlty Towers. Needless to say I was refused either a refund or exchange and 3 weeks later have not received any communication from this company who apparently have branches throughout Portugal. What on earth has happened to customer service in this delightful country.
KEN Hope, Tavira