They told me that I wasn’t registered with her, but my wife was, but I needed a family doctor to get the certificate and was told that there were none available. I asked if I could make an appointment to get the certificate and was told because it wasn’t a medical problem it would be at least 3 months if ever.

So I decided to renew my resedencia and discovered it’s all different now, I had to go to an office in Portimao, but I had to have an appointment by phone. They never ever answer their phone. So I discovered the immigration website where you can renew your residencia if it hasn’t run out. At the bottom of the website there are 2 contact numbers. The first one informs you that that department has been closed for months and the second one is just dead.

Six weeks ago I went to the post office to send a parcel to the UK and was told I needed some sort of confirmation from the customs before I could post it. They gave me the website address which I accessed and found the necessary form I had to fill in. Basically I had to open an account with them and login. This I did, but it refused to accept my username and password. There is a chat line on the website where I explained the problem and was told there was another bit on the form I need to fill in as well. There isn’t! They have emailed me with useless advice, but these are no reply emails.

So now I have no driving licence, no residencia, no doctor and I can’t post parcels. This makes me an illegal immigrant. Will I be fined and deported?

F. Steel, By email